PLEASE NOTE - IT UPDATE
Please note that the Practice is having a Server Upgrade on
TUESDAY 9TH APRIL 2019
WEDNESDAY 10TH APRIL 2019
On these days we will be operating an Emergency Only Service. We will be unable to process Repeat Prescription Requests and we will have limited access to test results.
Normal business should resume on the afternoon of Thursday 11th April 2019.
We thank you for your understanding and patience during this time.
Patient Access is a service provided by our clinical system that allows you to view a list of your repeat medication and request repeat prescriptions online.
- Beat the queues
- No waiting on the phone
- Quick and convenient
- 24/7 Access
- Free mobile app
You can register for Patient Access by firstly visiting your practice in person and requesting a registration letter which will enable you to set up a full account. This needs to be requested when you visit the practice and will require identification. Once you have the letter you can then enter the details from the letter into the registration form. This is found by visiting Patient Access.
Repeat Prescriptions (01655 883922)
In order to allow us to issue the correct medication we ask patients to give the reception staff the details of the tablet, cream etc, that they need.
It is important that you have all the relevant information to hand when ordering your prescriptions, name of drug requested, strength of drug, how often you take it, name of the doctor who usually prescribes this for you and the disposal – which chemist, collect or envelope. This helps us to offer you a fast and efficient service
Prescription Requests made before 10.30am will be ready after 4pm the next working day.
Prescription Requests made after 10.30am will be ready 2 working days later after 4pm.
Repeat prescriptions can be requested in a number of ways:
- Complete a prescription request sheet and pop it in the red prescription box at reception
- Call the prescription line on 01655 883922 between the hours of 9.00am and 10.30am, or 2.00pm and 5.00pm
- Complete the online prescription request form on Emis Patient Access
Please note, due to confidentiality we are no longer able to take prescription requests at the reception desk.
Remember to ensure you order in plenty of time before your medication runs out.
Contraceptive Pill Requests
Practice Nurse Vicki Smaller will deal with all routine contraceptive pill prescriptions and reviews. Once established on a suitable pill we will ask you to make an appointment for review and further prescription as well as discussing any issues you may have concerning this medication. We also offer other forms of contraception and can discuss this at your review.
If the check up is satisfactory, you will receive two six month prescriptions for the contraceptive pill from the nurse. One can be taken to the pharmacy immediately and one should be kept and taken to the pharmacy when you only have one month supply left.
As soon as you have only one month supply left, make an appointment with the practice nurse for a contraceptive review so there is plenty of time before you run out.
In an emergency we will issue a short supply or we can get a copy of a lost prescription but we will always ask you to come back to the nurse for the annual review when it is due.
Contraceptive pills may be prescribed be in the generic form rather than by a brand name.